Even though millions of dollars have been invested

in workplace literacy programs, few programs have

been evaluated well. Typically, evaluations have

relied on anecdotes, learner satisfaction

questionnaires, and standardized basic skills tests. An

effective evaluation, however, should consist of two

stages: formative and summative. Formative

evaluation takes place during the beginning and

middle stages of program operation and involves

identifying problem areas while they can still be

corrected. Summative evaluation takes place at the

end of the program and assesses how well the

program has met its goals.

MikuleckyLloyd_workplace_literacy_95.pdf